Payment Methods
All courses can be paid in full or in installments*; in cash or by bank transfer.
*If you would like to pay for your course in installments, please contact us. We will be happy to accommodate you.
You will receive a booking confirmation from us after your booking has been processed, including all necessary information about your course and payment.
Your registration is binding and subject to payment from the time of booking via our booking form, by email or by post.
If you have any further questions about prices and payment methods, please do not hesitate to contact us.
General Terms and Conditions:
1. Binding Booking
By making a booking via our booking form, by email or by post, you register bindingly and subject to payment.
2. Information About the Provider
The language courses are operated by TÚ TAMBIÉN SPRACHSCHULE – Eduardo Francisco Castro Narváez, Sredzkistraße 41, 10435 Berlin (Prenzlauer Berg).
3. Due Date of the Course Fee
The course fee is due 14 days after the invoice date, or up to three days before the first course day if this date falls before the aforementioned deadline, unless payment in installments has been expressly agreed. The final installment must be paid no later than halfway through the course duration. The obligation to pay for the course exists regardless of whether the course is attended.
4. Discounts and Promotional Codes
If the student wishes to claim a discount, e.g. voucher, student discount or discount code, this must be communicated without being requested before or at the latest at the time of booking or re-registration. Discounts cannot be granted retroactively.
5. Liability
Each participant is responsible for themselves and their own belongings. The provider is not liable for any loss, damage or injury to persons and/or property.
6. Pandemic Protection
The student undertakes to comply with the current hygiene concept (https://tu-tambien-sprachschule.de/hygienekonzept/) and the official pandemic protection requirements. These requirements may also change at short notice. The student undertakes to independently inform themselves about the measures currently in force. A change in the official pandemic protection requirements does not entitle the student to an extraordinary withdrawal from the booked lessons.
If the language school is ordered to close due to official pandemic protection measures, or if quarantine of an individual course becomes necessary, the relevant courses will take place online by video conference for the duration of these measures. This does not give rise to any claim to cancel or interrupt the course or to receive a refund of the course fee.
7. Withdrawal/Rebooking
For regular courses; intensive courses; semi-intensive courses; conversation courses; private lessons; business courses; super courses: If the participant cancels, withdraws from or rebooks the course, a processing fee becomes due.
Withdrawal/rebooking up to one week, 7 days, before the first course day: The processing fee for cancellation, withdrawal or rebooking by the participant up to one week before the first course day is €35. If a deposit or payment has already been made, the deposit will be refunded minus the processing fee of €35. If no deposit has yet been paid, a processing fee of €35 will be invoiced.
Withdrawal/rebooking within the week before the first course day: In the event of withdrawal or rebooking within the week before the first course day, we will charge the costs actually incurred by us due to the cancellation, at least €35 and up to the full course fee. If a replacement participant is provided, this cost component does not apply.
Withdrawal/rebooking is not possible from the first course day onwards: Withdrawal is possible up to one day before the first course day. From the first course day onwards, withdrawal is no longer possible, regardless of whether the student has attended the course or not. If a participant discontinues a course that has already started, the full course price must still be paid. Amounts already paid will not be refunded.
Withdrawal or rebooking must be declared in text form, e.g. by email to info@tu-tambien-sprachschule.de.
For language holidays: Withdrawal is possible up to 14 days after receipt of the booking. In the event of later cancellation than 14 days after receipt of the booking, or if a participant discontinues a course that has already started, the full course price must be paid, regardless of whether the course was attended or not. Withdrawal must be declared in text form, e.g. by email to info@tu-tambien-sprachschule.de.
8. Course Cancellation by the Language School
TÚ TAMBIÉN SPRACHSCHULE – Eduardo Francisco Castro Narváez reserves the right to cancel a course that has already been confirmed, even at short notice before the start of the course, due to insufficient participant numbers, or to shorten the course in consultation with the participants. Amounts already paid will be refunded. Further claims cannot be asserted.
9. Changes to Appointments for Tutoring, Private Lessons and Business Courses
For private lessons, tutoring and business courses, the following applies: A student may change an already agreed appointment up to the close of office hours on the working day before the agreed appointment. If the lesson is cancelled on the same day or after the close of office hours on the previous working day, we must charge the booked lesson, even if it was not attended. For appointments on a Monday, cancellation must be received by Friday before the close of office hours at the latest.
10. Duration of Booked Packages for Tutoring, Private Lessons and Business Courses
For private lessons, tutoring and business courses, the following applies: The booked package must be used within 12 months of the booking date. Lessons that have not been taken 12 months after the booking date will expire.
11. Certificates of Attendance
Certificates of attendance are issued upon request. The request must be received within four weeks after the end of the course in text form, preferably by email to info@tu-tambien-sprachschule.de, stating the full name, the booked course and the course period.
If the request is submitted within the deadline, we will issue the certificate of attendance free of charge as a PDF by email.
If the request is received later than four weeks after the end of the course, we may issue a certificate of attendance, provided that participation can be verified on the basis of our records, for a processing fee of €35.00. The processing fee is due before the certificate of attendance is issued.
12. Data Protection
Participants’ personal data is processed for the purpose of carrying out and administering the contractual relationship and in accordance with our privacy policy. Further information can be found in our privacy policy.
13. Changes to the Contractual Terms
Any changes to these terms require text form, e.g. by email.
Last updated: 12 May 2026